Who you're doing business with, who bills you, and where to send legal notices.
Builds and operates the OnyxDine platform and provides customer support.
| Company | Onyx Enterprises |
|---|---|
| Established | 2018 |
| Head office | Montréal, Québec, Canada |
| Contact | hello@onyxdine.com |
| Support hours | 8am–12am ET, 7 days a week |
Subscriptions are sold through Paddle, our merchant of record. Paddle appears on your card statement, issues your receipts, and collects applicable Canadian taxes (GST/HST/QST) on our behalf.
| Merchant of record | Paddle.com Market Ltd |
|---|---|
| Statement descriptor | PADDLE.NET* ONYXDINE |
| Currency | Canadian dollars (CAD) |
| Billing date | All subscriptions bill on the 5th of each month; the first invoice is prorated |
| Terms of service | Read the terms |
|---|---|
| Privacy policy | Read the policy — PIPEDA and Québec Law 25 |
| Cancellation & refund | Read the policy |
| Privacy officer | hello@onyxdine.com, subject "Privacy" |
| Legal notices | hello@onyxdine.com, subject "Legal" |
| Escalation | Tier 1: in-app chat · Tier 2: hello@onyxdine.com, subject "Escalation" · Tier 3: reviewed by management within 2 business days |